But, what I'm reviewing . Suite 800. Vivid Seats Inc has always been and remains a company that is talked about and written about a lot. Definitely recommend. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. Overview VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. Scammed!!! We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. A. We would like to look further into this for you. Terrible customer service. Desired outcome: The sale of these tickets even violates Virginia state code which states: 59.1-466.6. We have a 100% Buyer Guarantee. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). You get an email when the tickets are sold, and then you either upload them or ship them. Vivid Seats LLC - DE, IL, KY, LA, MA, MI, MN, MT, NC, ND - Bizapedia How is one supposed to know that xfer Piggyback means your tickets aren't together? They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. I tried to do that and apparently the event originator didn't enable reselling, so the agent was lying. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. Buy and Sell Tickets: Concerts, Sports & Theater | Vivid Seats I got nfl tickets from them that never arrived. Desired outcome: Got us a great deal on our tickets love this company. Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". Vivid seats are scammers. After all, I selected that I wanted "2" tickets not "1". Despite very different reviews, the site is very popular not only in America but also abroad. I was charged $1, 053.00. UNLV Rebels at Utah State Aggies 2x Football Tickets. I have documentation of everything and really wish I could attach it to this review to show proof of their lies. Vivid Seats | Buy Tickets on the App Store A refund or seats in RTC4. Who Sets the Price on Vivid Seats? Vivid Seats Reviews, Complaints, Customer Service - Revdex.com I just want the Tickets I spent over 2 thousand of my hard earned money on. They take your money, and you have no valid tickets. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. So I recommend never buying anything from this place. I had an expensive ticket to the Garrison Keillor show at Red Rocks. I don't expect they are willing to give an apology. Report as inappropriate. We were also told that the tickets would show up within 48 hours on the event. Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! It is a safe and secure process. As of Oct. 13th 6:38 pm I am unable to access my tickets. We appreciate your patience. We could not access or find on Ticketmaster and vivid customer dis-service. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible. Do I need to print these tickets? He was very knowledgeable and courteous. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. This comment was posted by a verified customer. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. Vivid seats is horrible. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. In this guide, I will be reviewing Vivid Seats in detail. I want my $1,500 back in my bank account. They refuse to give a refund due to sending the tickets prior to showtime. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. Wed, 11 May, 2022 at 5:09 PM. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. After a problem with payment for tickets, I called and received outstanding customer service with Anthony. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. These were special seats, including dinner and first 2 rows on the dirt. I did not get what I paid for. I own a venue. What are "Email Delivery" and "Instant Download" tickets? Jeremy of Las Vegas, NV Verified Reviewer. It goes against our guidelines to offer incentives for reviews. If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Vivid Seats: Reviews, Complaints, Customer Claims, Page 3 | ComplaintsBoard Vivid Seats vs Seatgeek - Best Ticket Sites Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. I bought 2 tickets to Super bowl for my 11 year old son. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! I have put in calls, live chats and emailed customer support. It offers a 100%. We value your privacy. None of the options worked for us NEVER will I use this company again. These seats sell for $35.00 each. I never used them before but I know many people who have. VIVID SEATS LLC. Vivid seats sucks. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Never again. WONDERFUL Young Man. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. Dont EVER use vivid seats for any purchases. Vivid Seats is an independently owned and operated online marketplace. Cancellation Policy : Vivid Seats Customer Support No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 1st time user. Thank you. Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round. So I have no tickets and am out $600. Address: 111 N. Canal Street. I don't expect they are willing to give an apology. Companies can ask for reviews via automatic invitations. Ive only purchased tickets from this site twice. 2,266 Reviews of Vividseats.com - Sitejabber I use Vivid Seats for all my tickets: Celtics, Bruins, Kevin Hart, Bruno Mars and many more. 2. Dont use this site they are horrible. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats and go to stub hub and . Ordered tickets for Gary Allan concert last September. I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. Desired outcome: The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. We paid about $500 for the tickets in total. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. Nowhere was I told before or after buying the parking spot that I had to be there before the game started. Vivid Seats goal is to safely and securely connect customers with event tickets. Ticket master from now on! I just want the tickets I spent my hard earned money on. After setting up a ticket master account my tickets were sent to me. 3 for $533.58. I have bought tickets through Vivid Seats for two different concerts. For 2 and now the event is selling them for 25$$$!!! The site offers a buyer's guarantee that includes award-winning customer service care, safe and secure transactions, valid and authentic tickets. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. Great customer service skills. This is absurd! We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. Get buying tips about Ticket Websites delivered to your inbox. We are absolutely sorry to hear what you experience. I have knee issues so very kind to help so we don't walk far. I purchased tickets through you company for the September 11, 2022 Rodeo. The company was founded in 2001. Now, VividSeats did respond online saying, "It's our goal that every customer has a good experience, and we want to speak with the Better Business Bureau to address concerns, because Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. Working at Vivid Seats: 108 Reviews | Indeed.com I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. I was going to the AFC championship game and bought a parking pass from Vivid Seats. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. Vivid Seats Reviews: What Is It Like to Work At Vivid Seats? I ordered premium tickets for the orchestra section. Is Vivid Seats Legit? Review, Comparison & Alternatives I complained and they advised these were upgrade tickets and no refund would be issued. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. The office is amazing. B. Berlinda G. Today , California. I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. You are paid through PayPal after the event occurs. Do not trust Vivid Seats!!!! "We have currently put them on 'No Rating' while they investigate the complaints and . Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). Send us a DM on social media. Dial 833-228-5143. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. The Insurance is not included. Enjoy reading our tips and recommendations. Vivid Seats ranks 27th among Tickets sites. I was purchasing 3 tickets and wanted to make sure we are all seated together. Customer identification can be provided if needed. Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer's concernsWe have been in contact with MrLux and reached an amicable resolutionHowever we would like to address his concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the . I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. Avoid purchasing thru Vivid at all cost. Date of experience: November 28, 2016 Useful Share Advertisement DS David Simonich US Nov 27, 2016 I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. You advised that you arrived at 7:50 PM. Customer service told me they will not help me because I already accepted the tickets. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. I have been to several concerts in the past not ever have been treated like this saying I have withheld money from y'all, if you find the reason y'all should reach out and find out what happen instead of assuming* y'all need to take me off y'all's email listings if y'all aren't going to let me purchase any more! Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. Vivid Seats provides a "100% buyer guarantee." So what happened here? New customers can take advantage of this exclusive discount offer! Vivid Seats LLC Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM. ConsumerAffairs is not a government agency. We appreciate you bringing this matter to our attention and will be following up with you again soon. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. Never again. Yes. This complaint was posted by a verified customer. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. Takes no accountability for a time glitch that had us go to a show at the wrong time. Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. He said I should post the tickets for sale. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. Sign up to receive our free weekly newsletter. Call and ask what the service charge is before buying. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. They take your money, and you have no valid tickets. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. We paid $1,279.45 for these tickets. No issues at all, would use them again. Disgusted. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. And on top of that he made sure I got my credit for my [purchase, Amanda from vivid seats was very helpful purchasing our parking pass, very perfesaiomal answering all my questions and help pick best parking. Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. Vivid Seats is a trusted and reliable online marketplace for buying and selling event tickets. On 02/16/2023, I bought two concert tickets. Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. Takes no accountability for a time glitch that had us go to a show at the wrong time. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. We were able to confirm that a previous advocate was able to move forward with giving you a full refund for your order and uploaded a $75 in store credit under your order file as a one time courtesy. 3 for $533.58. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. Downgraded Tickets Sent - Not what I paid for. Its location on this page may change next time you visit. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. 5 Weeks later changed their policy!!! I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. Vivid Seats denies these . The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. Vivid Seats | Event Tickets - Apps on Google Play The staff are even more amazing. Yes. I specifically chose a section my whole group is in. People need to understand that VividSeats works against you. Not game day yet so have not opened app for seats. There were plenty of open spaces, but I wasnt allowed in. Vivid Seats Review | Top Ten Reviews If you have any questions about the refund process, feel free to reach out to our Customer Service. Paid $160 for a single ticket for a show that was rescheduled (twice). I had to buy either 1 or 3. I never will again. First received an e-mail asking me to call because there was an issue.