Customers who require door-to-door assistance should make this request at the time a reservation is made; however, MARTA Mobility will make its best efforts to provide the needed assistance to customers who do not request assistance in advance. Explore how you can get around any personal limitations, Talk with you about what you want to do and where you want to go, Teach you to read MARTAs maps and schedules, Teach you to board, ride and exit the rail and buses, Travel with you on those first few trips so you can feel confident on your own. Learn more. Failure to follow the Code may result in immediate expulsion from MARTA property, suspension from the use of transit property and services, and loss of unused fare media that expires during suspension. MARTA is offering up to $8 off Uber and Lyft rideshare trips Monday-Friday, 4 a.m. to 6:30 a.m. (to address early morning gaps in MARTA service areas). Train Hours. We don't offer Reduced Fare versions of any of our pass programs. For safety reasons, please do not distract the MARTA Mobility Operators by engaging them in unnecessary conversation while the Mobility Bus is in operation. Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. You may also e-mail: MARTA Customer Experience. Click here to download the Mobility/Paratransit Application. The appeals hearing must be conducted within thirty (30) days of receipt of a request to appeal. The assigned Mobility Bus is scheduled to arrive during this time. Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, EXPIRATION OF CERTIFICATION/RECERTIFICATION, CANCELLING, CONFIRMING, OR CHANGING TRIPS, PCAS, TRAVEL COMPANIONS, CHILDREN & SERVICE ANIMALS, BOARDING A MARTA MOBILITY BUS WITH A MOBILITY AID, http://www.itsmarta.com/ride-with-respect.aspx, MARTA MOBILITY OPERATORS RESPONSIBILITIES, FTA TOLL FREE NUMBERS & CONTACT INFORMATION. Your Reduced Fare Breeze Card functions the same way as any other Breeze Card. MARTA - Metropolitan Atlanta Rapid Transit Authority Weekday: 4:45 AM - 1 AM; . Two important qualifiers to this category are included in the regulations: Architectural barriers (environmental conditions and architectural barriers not under the control of the public entity do not, when considered alone, confer eligibility.). MARTA Mobility. MARTA reserves the right to limit the number of replacements. 5. Customers are responsible for providing access to gated communities or secured complexes. The Mobility Bus may arrive prior to 6:45 AM but is not considered late until after 7:15 AM. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM 5:00 PM for detailed information regarding these procedures. Atlanta, GA 30324. Also please be advised that this card must be surrendered upon request by a MARTA official. to request that an application be mailed or emailed to you. After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card. Using tobacco or electronic cigarettes or vaporizers is prohibited. PCAs travel at no cost when accompanying the eligible customer. 404-848-5826. Customers may not counterfeit, misuse, or refuse to show specific fare media to MARTA employees. Customer Guides and other written materials are available in alternative formats. In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. Red Line service will be suspended south of Medical Center from 9pm Feb. 17 through the end of service on Feb. 22nd. Is a shared ride, advanced reservation mode of public transportation. How much does a Reduced Fare Breeze Card cost? MARTA Mobility operates in the same areas of Fulton, DeKalb, and Clayton Counties where MARTAs fixed route bus and rail service is available. 404-848-5000 . Additional companions will be allowed on a space available basis. The priority set by the customer will help determine the Ready Time and the thirty (30) minute Ready Window.. MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. Regular Breeze Cards are not accepted for Mobility certified customers. Any individual with a disability who is unable, as a result of a physical or mental impairment (including a vision impairment), and without the assistance of another individual (except the operator of a wheelchair lift or other boarding assistance device), to board, ride, or disembark from any vehicle on the system which is readily accessible to and usable by individuals with disabilities." The Mobility Bus arrives at the correct scheduled pick-up location before or during the ready window and the customer (or someone on behalf of the customer) informs the Mobility Operator that he or she is not going to travel (Cancel at the Door). MARTA is diligently working to fill these positions as soon as possible and we have. Customer Service. Transfers between MARTA Mobility and Cobb County Transit (CCT) Paratransit are free at the MARTA Arts Center Rail Station and the CCT Cumberland Transfer Center. MARTA Mobility does not access residential driveways. MARTA Police (Emergency) 404-848-4911. Alternative format requests may also be made during the application process. In some cases you'll have to show your Reduced Fare Breeze Card to MARTA employees such as bus operators and rail station agents. Customers unable to use the steps to enter the Mobility bus may stand on the hydraulic lift to be lifted onto the Mobility Bus. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. University Program. Customers who wish exercise this right to a second level of appeal, should contact MARTAs Eligibility Specialist at. The buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta. Click this link[ University Program. MARTA Employee Self-Service We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. It is strongly recommended that a customer using a manual wheelchair have attached footrests. The assigned Mobility bus is scheduled to arrive during this time. Customers are required to secure their packages at their seats, as storage space on the bus is limited. Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . Mobility Fares; Partnership Program; University Program; Student Program (K-12) Group Discount; Parking. MARTA Transit; MARTA Service . To access the automated system, two (2) pieces of information are required: Personal customer ID number, which can be obtained by speaking with a Service Agent at. Assistance for TDD Users: (202) 366-0153. MARTA and MTM's Contract for Eligibility Assessment Services Superintendent of Mobility Operations Cards MUST be turned in immediately for a re-placement at no cost. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. MARTA attained the Silver level of recognition for its sustainability efforts. It is the customers responsibility to maintain a valid MARTA Breeze Card and to reapply for service prior to ones eligibility expiration date. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. Please be advised MARTA Passes - Metropolitan Atlanta Rapid Transit Authority If the Mobility Bus arrives anytime between 6:45 AM and 7:15 AM, the customer must board within five (5) minutes of the arrival of the Mobility bus. Replacement cards may be obtained by visiting one (1) of the MARTA Reduced Fare Offices: MARTA Headquarters The Five Points Rail Station Customers can confirm and cancel future trips through the automated system and the MARTA website. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. When does my Reduced Fare Breeze Card expire? Customers must wait at least twentyfour (24) hours after a reservation is made to cancel it through the automated system. Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. 404-848-5826. The goal: make life simpler for all our employees. Yes, you can register your Reduced Fare Breeze Card and load it online at Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. MARTA Mobility | Atlanta, GA | GatherMS The Code prohibits inappropriate behavior on MARTA property to include but not limited to the following: No operating or tampering with any equipment while onboard a Paratransit vehicle. MARTA Mobility Guide - outsystems.itsmarta.com 3. Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. Being on time for scheduled trips enables MARTA Mobility to operate efficiently for all customers. Service cannot be provided earlier, later or on days when regular MARTA service is not available. Mobility Fares - MARTA Operators cannot make change. APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. breezecard.com. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. This applies to an individual who would be able to use the fixed route system if it were accessible (e.g., when a low-floor or ramp-equipped bus is not available). Customers with expired passes or insufficient funds on their MARTA Mobility Breeze Cards will not be allowed to ride unless they pay cash for their trip. Customers may also cancel via the MARTA website @ The operator will not carry packages through the door. If the complex is inaccessible to a MARTA Mobility Bus, customers must meet the bus at the main entrance of the complex. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Disruptive, harassing, or threatening behavior is prohibited. . for any inconvenience. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service.