7.2 Copyright. 2.5 Tax on Seller Proceeds. 2.17 Season Cards. We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert and thousands of other events, the company unlawfully avoided honoring its promise of a refund. Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. Tickets - Concert, Sport & Theatre Tickets | viagogo the Ticket Marketplace Viagogo Reviews | Contact Viagogo - Entertainment - Hellopeter If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Thus, the ticket price shown (before our fees) may include Tax as appropriate. If an event is moved and you cannot make the rearranged date, you should be entitled to . 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. If you bought your tickets directly from the event organiser or primary ticket retailers, such as See Tickets or Ticketmaster, you'll have extra consumer protections. If you purchased ticket from SM Cinemas and paid in cash, you need to bring your ticket to the outlet where you bought it, bring a government-issued ID, and you will get your cash refund asap. Read Customer Service Reviews of www.viagogo.com - Trustpilot . It asserts that Shiflett did not adequately analyze the effect of state laws on a nationwide Class. (you can see two date on their site) The Eagles are playing that night at the American Airline Center. Stubhub said they would send the email giving the option but no option was ever given.these tickets were purchased in February of 2020 so they should qualify for a cash refund. that reports on class action lawsuits, class action settlements, Dextromethorphan hydrobromide (HBR), for example, is known to cause drowsiness. If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. Viagogo first claimed it wasn't cancelled, before eventually confirming it was and offering Gill the option of a voucher worth 125% of the original order, or a full refund. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. Viagogo - PayPal Community 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. If the event . All Rights Reserved. These firms are required by the industry's self-regulatory body, the Society of Ticket Agents and Retailers (Star), to refund the ticket's face-value price when an event is cancelled. I'm Travelling - where and when will I receive my tickets? If you fancy a viagogo event roulette then use this company. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. An investigation has commenced regarding Honda CR-V(MY 2019-2021),Civic(MY 2019-2021)andAccord(MY 2018-2021)vehicles that are prone to engine oil contamination. 6.9 Change or Suspension of Site. Finally they sent me a email saying i was going to refunded in 5 business days, well today i received an email saying they cant refund me because the even organizer has postponed the event and that is a lie. 5.4 Making Adjustments. I have sent multiple proof to them that the event is indeed canceled. FanFair publishes a guide for getting a refund from Viagogo Viagogo will keep saying they already paid you but they will never show you the proof of payment. Arctic Monkeys Tickets. You consent to the exclusive personal jurisdiction and venue of Swiss courts. You may only use the Services if You can legally enter into and form binding contracts. You can add me too. 2.10 Collecting Payment. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). 3.4 Indemnity. I would love to join this lawsuit as I am in the same boat! In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a seller's transaction. This court must perform a rigorous analysis to determine whether plaintiff met her evidentiary burden in demonstrating that class treatment is appropriate, Viagogo says. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert . StubHub to refund canceled events after pandemic complaints You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. Per the Viagogo site, because it was a rescheduling and not a cancellation, refunds were not available. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. According to the consumer group Which?, Viagogo's terms and conditions say . Viagogo's website states that customers are only entitled to refunds if an event has been cancelled, not if it's been postponed. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Shiflett contacted Viagogo and was told that once a ticket order has been placed, Viagogo is unable to cancel orders. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. How to Request a Stubhub Refund [98% Success] - DoNotPay Can I pick up my tickets instead of having them shipped? Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. 2.16 Claims under the viagogo Guarantee. Viagogo has advised customers who cannot attend a rescheduled event to relist the tickets on its website, which allows the company to take a repeat commission from new buyers. A spokesman for The R&A said: 'We are sorry to hear of the difficulties the Viagogo customer has experienced. Suggested Article: Verizon Wireless SMS Refund Settlement Details. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. NMSI disclosed in January 2022 that highly sensitive personal information was accessed by unauthorized individuals in September 2021. 2.9 a) Exception to Sellers Obligation to Confirm. Your email address will not be published. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. Over the past two months, live event promoters and music, theatre and sporting fans have had two 'wins': the Australian Government has issued a new r ole and price display information standard . If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. The customer always has the option of relisting their tickets on the platform if they can no longer attend the new date. Contact & review Viagogo - rated #0 in Entertainment . It's worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. Last month, Florida resident Lauren Shiflett filed to extend her class action lawsuit against Viagogo from only Florida residents to a nationwide Class, Complete Music Update reports. I have been researching this company and very bad negative reviews, and practices. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. the concert had been announced cancelled for the last 5 weeks and everyone who purchased their tickets via . Can you get a refund on an event cancelled due to COVID-19? Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did. Viagogo reviews, customer feedback & support. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Viagogo is a ticket marketplace for concerts, sports and theatre events. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its Viagogo Guarantee and give her a refund if the event was canceled. Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. This field is for validation purposes and should be left unchanged. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph, Be the first to hear about special offers. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Gig tickets: How to get a refund when the show won't go on If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Viagogo promises "a full refund" if any problem arises, while Get Me In! I was promised a refund. Viagogo customers face fight to get cancelled and postponed event refunds ', Viagogo explained, 'If an event is completely cancelled, the customer is entitled to a cash refund or 125% voucher. Gill Little booked tickets through Viagogo for Jeff Lynne's ELO at the Birmingham Arena in October. viagogo does not take title to the underlying ticket (to the extent such title exists), and the actual transactions are between the Buyers and Sellers. How to get refund for Foo Fighters tickets as band cancels their - HITC Viagogo | ProductReview.com.au According to the Ticketmaster website, all shows have been cancelled which included dates in Manchester and Paris this month. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. Welcome to viagogo's online ticket exchange (the "Site"). Back in Tasmania after the cancelled concert in Perth, Shane and Jane Johnson applied to Viagogo for a refund. Coronavirus outbreak: cancelled or postponed events - can I get my money back? If this is also unsuccessful We will not offer a refund. Answer (1 of 3): Viagogo runs prudent customer care operations. Taking this information, will will help rectify you complaint! Viagogo | Complaints | Better Business Bureau Profile BLACKPINK Tour 2023. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Travis Scott performs on stage during Wireless festival in London last year. 3.1 Accurate Descriptions. 'If someone has purchased a valid ticket from a secondary site, it would be accepted for entry, however as no 2020 or 2021 tickets have been sent out yet then it's a case of buyer beware with regard to the validity of any tickets being sold on secondary sites. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? 2. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. That is the only way for fans to guarantee their place at the Championship and avoid the risk of tickets not being accepted.'. Hundreds of summer events have fallen victim to the coronavirus outbreak, with organisers offering to give fans their money back if they do not want to, or cannot, transfer their tickets to 2021. We think businesses - especially those with substantial resources - should still provide refunds for events . Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). The law catches up with viagogo - event promoters and music fans are Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Terms and Conditions - viagogo ticket exchange 8:20-cv-01880, Jurisdiction: United States District Court, Middle District of Florida, Products/Services: Non-refundable tickets to concerts, Allegations: Viagogo denies its customers refund despite the Viagogo Guarantee. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Stray Kids Tour 2023. They do not say they are going to charge such fees per a ticket . 4.2 Stolen Property. This advice applies to England. About Us If the event organiser is offering vouchers or tickets . We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Received clear instructions via email on how to claim refund for cancelled concert which involved posting . Since June, we've found listings for events at all of these venues on Viagogo. OAKLAND, Calif. (KGO) -- Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. But to her frustration, Viagogo claimed the refund could take several months. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Moreover, this appears to have been Viagogos policy for an extended period. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Send us your story with as much detail as possible to fill out our investigation. We have given fans who have purchased tickets from us the option to either transfer their tickets to the staging of The Open next year or request a refund. However, despite the official announcement . At no time do We provide the Buyer's payment information to the Seller. 5.3 Disclosure of Information. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. Be the first to hear about special offers. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. According to reports, this guarantee ensures that customers will receive a full refund for their purchased tickets if an event is canceled. Ticket holders are fighting for refunds from secondary ticketing seller Viagogo for events cancelled or postponed by coronavirus, Which? The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. South Shore Hospital recently announced that personally identifiable information and protected health information of more than 115,000 patients were exposed in a data breach. Join The South Shore Hospital Data Breach Class Action, Today! However during the pandemic the response times may slow down. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. I received an email 4 days prior to the event, stating the ticke. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Justin Bieber Seemingly Cancels Remaining Justice World Tour Dates Amid When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Viagogo-cancelled event and refunds. We often link to other websites, but we can't be responsible for their content. Viagogo will never pay you after you sold your tickets and you can never get back your money. It will stay valid for the new date. Additional information can be found in our FAQs and on the ticket details pages. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". The 1975 Tour 2023. I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. Generally; If an event is cancelled - you do not have to do anything. 3.3 Laws and Regulations. 3.2 Other Information. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. Rob Davies. Forms must be returned to viagogo 10 working days after receiving them, in order to apply for a refund. Viagogo withholding refunds for cancelled events, Which? finds 6.7 Third Party Information. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. 4 replies 17.4K views. Apparently not. They were instructed to mail the tickets to Ireland by five days time, a deadline . Viagogos terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. Ticket listings are a representation of actual seat location. VIAGOGO wanted confirmation of a cancelled concert in order to refund me. You should typically get a refund for the ticket and any fees or service charges within 30 days. Carnaval Barranquilla Tickets. Viagogo denies withholding refunds for gigs hit by coronavirus Shows from the North American leg were also postponed until 2022 for the same reason. You must contact the We take no responsibility for such issues. To be a member of this Site, You must agree to accept the terms in this Agreement. I was promised a refund because the tickets I bought were corrupt. You will receive an email notification from Viagogo explaining the same. Anna Netrebko concert canceled by Taiwan orchestra We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Provide the information they might require. spiritus Forumite. Romeo Santos Tour 2023. Viagogo-cancelled event and refunds MoneySavingExpert Forum Wait for a StubHub representative to reach you. To sell tickets, a Seller lists the tickets in the Site database. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. Invalid tickets are defined as anything where buyers are refused entry. 1. Take a photo of a faulty item and add a brief description. They did not send me my ticket information until the day before the concert. We cannot control the policy of third-party resellers.'. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. Note that Your payment may be withheld if you violate this clause. 4. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Which? 1. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. Furthermore, users of Viagogo in the United Kingdom have also reported similar issues in requesting refunds for tickets acquired through Viagogo following the cancellation of events due to the pandemic. Top Class Actions is a legal news source You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. In the case of refunds, we appreciate our customers' patience while we process their request.'. and that I would only receive a refund if the concert was cancelled etc. : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. However, Viagogo responded to the motion by filing paperwork arguing that the court should deny the said request. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Customers like Melissa face being left out of pocket if they can't attend the 2021 event or resell their tickets. When a Metallica concert was postponed in 2019, Viagogo told some ticket holders they had to send their tickets to Ireland for a refund. "Comparably priced" replacement tickets are determined by viagogo in its discretion. Gill opened a dispute with her bank, but was refunded by Viagogo before her bank started investigating her case.
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