Gateshead Council. Homepage for Gateshead Councils Benefits and Council Tax information endobj Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. This is commonly known as filing a compensation claim for despair against a housing association landlord. The team were very helpful and understanding of my dangerous situation. Our employees and contractors carrying out work will show you an identity card. PDF REPORT TO CABINET TITLE OF REPORT: Council Housing - Gateshead Council The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk Equipment services :: South Tyneside and Sunderland NHS - STSFT We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. You can create a free account to post activities, services and promote organisation working in Gateshead. Gateshead Council 4.0 . <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> This covers things like outside painting, replacement windows and annual gas servicing. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. Repairs update You can now report your non-emergency repairs. If so, please keep reading as youre just what were looking for! Office 3750 Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. Council residents in Gateshead waiting nearly a month for house repairs We will pay compensation for damage which is our fault or our contractors' fault. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. endobj In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. 2 0 obj Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. You can also include claims for loss of earnings and care costs if necessary. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. : 50K - 53K. If so we can help you claim compensation on a NO Win, NO Fee basis. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. %PDF-1.5 Repairs update - Housing Team at Gateshead Council | Facebook This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. Unfortunately, this job posting is expired. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. Section Manager - Repairs - Gateshead Council - North East Jobs Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. 182-184 High Street Thursday 26th January 2023. Complain to the housing ombudsman The housing ombudsman is a free and independent service. Repairs & Voids. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. If you continue to miss appointments for repair work you may be charged. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. Gateshead, England Jobs - 16,311 openings | Glassdoor Do you want to work with us in helping to create spaces that are great to work and/or live in? London Any resident with My Housing Account can access this service. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. You have the chance to buy up to 10 additional holidays per year. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. As a council housing tenant, you are entitled to a good standard of living. Are you a Council or Housing association Tenant with housing disrepair issues? If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. This includes both small leaks and emergency repairs. <> Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Please ask your Neighbourhood Housing Team for details. You have the right to appeal if you don't agree with a decision to charge you for repairs. Gateshead Council Section Manager - Repairs Job in Gateshead, England There are no emergency or urgent repairs outstanding at this point in time. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. These are repairs which need quick attention and don't need an inspection first. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. My flat was repaired in time for my childs birth and I received rent refunds and compensation. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. I have to tell you, this week I have had four complaints that have been going on for two years. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. NE8 1HH Gateshead gardener's fury as garage roof plants itself in her flower Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council.