However, before the bailiffs can be instructed, the following statutory enforcement documents must be sent to you. no invoice or payment confirmation. (3) We dont want an account as we might only use the crossing maybe 6 times a year. I dont hate much in life, but the Dartford toll system is something I really hate. I crossed the bridge on 10th August in rented car. I informed them that their computer system had told me what to pay (5.00 return) and that I had paid it. If you use the Dartford Crossing and don't pay the Dart Charge, you'll be liable for a 70 penalty charge sent to the address your vehicle is registered to. Not only did I save 50 on solicitor fees, I also won my case and didnt have to pay my 271 fine. Its not the extra 3 that they asked for, its the principle of the fact that it was their computer system that told me what to pay. So why not an automated invoice via email, which will cost them pennies to set up. Advised them i had already done this and sent proff of payment made on the 8th of Feb. I do not have a smart phone and internet access at my destination was difficult. I totally forgot to pay the charge until I heard an advert on the radio the following Tuesday 28 July. Please send it straight away. Wot the hell,they also put a bill of 475 on car. Drivers can be fined up to 105 if they don't pay. Use the top drop-down option to select Transport and ticketing then Dart Charge in the next options list. So many people like you just didnt know about the new system and why should you. I grew up in Kent but in last 4 years I been in Manchester, u hired a car a few times to visit family back I Kent. The arbitrary (and disproportionate) 35 fine is only there to generate money. She paid the 5 charge today but hopes we dont get a penalty charge as she never intended to do anything other than pay, however, as she said, its something that goes out of your mind hours after you have used the tunnel. Furthermore it still does not counter the basic fact that he paid only slightly late, and before Dart Charge even realised that there had been an unpaid crossing, and therefore there is no reasonable justification for the PCN being issued. The window for payment contained in the Regulations is very short, and motorists can often have perfectly understandable reasons for paying late often, as in this case, by using the crossing in order to embark on a longer journey, during which payment may be understandably difficult. This'll halve if you pay it within 14 days, but increases to 105 if you don't pay. The whole system has been designed and set up to catch out motorists. I wonder how foreign non-english reading drivers cope? Having now read up on line it seems would shouldnt have been so honest and hasty in paying. then pay it. There are other reasons why you could appeal the Dart charge. This allows them to pay the original charge rather than the full fine. 3. I also received their email payment confirm receipt for the Eur 3.61. What should I do? who checks this system is working ? Feeling like hot potatoe here. They told me that there was a fine for the first crossing, but that I could pay for the return (a week ago) without incurring a fine. Please enter the. There was no information displayed as to how to pay on the road, How am I supposed to know as a visitor that I am supposed to pay a toll! Keep proof of your payment even if it was late just in case they miss it and send out a penalty charge (which should still give the 14-day option in any case). The time given for payment is way too short and the fines are out of all proportion. I would get in touch with them and explain what happened. (8) If there is a massive traffic hold up we would be advised to use the anti- clockwise direction so wouldnt use the crossing anyway. Your site is very helpful, so many thanks. Both journeys have been paid but has just left a small debut of -0.37 I have topped up the account. www.paydartcharge.co.uk appears at the top of the Google search Appearing at the top of Google's search ranking means less online savvy Dartford Crossing users could be paying too much. My immediate concern is I too forgot a few months ago, but paid within a few days and subsequently found out first time offenders have 14 days grace. How can I check please ? You will need to do this by midnight the following day. The DART signs are NOT clear, why not put up simple signage explaining the toll is NOT free, and payment required. I live in Scotland and very rarely drive to London. Can you please advise on what I should do? the mail services goes slowly, and they were in late with the deliveries. Today I got to my car after work, My front tyre appeared luminous yellow instead of black. When i then queried how could the fine be for the 1st of Feb when you just told me the payment made on the 8th of Feb was for the 1st of Feb and the fact of the matter it is not possible to make a payment a week later for a crossing guess what. I crossed over on at 3pm on Sat 25 July and returned the same evening, not sure if this was after 10pm or not. 1. dart charge penalty notice not receivedmartin et julien bouchet biathlon. Christmas night Ive crossed dartford and forgot to pay the charge. Hello You can pay for the Dartford Crossing at certain shops. The Dart Charge is a fee paid to use the Dartford Crossing between 6am and 10pm. I called Dart Charge and pleaded for leniency but of course was told my only option was to make a representation (2 representations, actually). Copyright © 2023 Airport Parking & Hotels. When I got to the barrier I explained to one of the men working there what had happened and expected that he would be able to help me turn around or lead me off I side road. We assumed that as we had by this point paid 2.50, we had complied. I, too, did not have any idea of the changes. I had no idea. Otherwise there should be a lane for optional on-the-spot payment, with clear signage, including the amount of the fee! Yes, I fully agree with you Alan. This morning I received a fine and Im devastated. Surely, they cant accept the payment and still issue a fine? I contacted the hire company who said I would need to contact Dartford crossing. The people using taxes for military use, to go to war and kill innocent civilians, men, women and children they are the criminals. Not received any fine notices since crossing 28th march and 13th April but potentially liable to 140 fine despite being ready to pay. Once you receive the PCN, head to the gov.uk website [1] where you will be required to enter the Penalty Charge Notice number and your vehicle registration number. We paid both fines and we have receipts. but their response will be within 40 and 50 days so I really dont know what to do now. He claimed this was sent to me on the 3rd of Feb. So i now face paying a total of 1050 for this oversight. No prices, no method of payment, no official guidance. Dart Charge says that in the early months of the new scheme it delayed issuing PCNs to give confused drivers maximum opportunity to pay - hence the three months it took to impose the fine and. CDER Group provides a full range of payment options, including 24 hour online and automated telephone facilities. Arriving at the crossing, youll probably expect to be met by barriers where you can pay a toll and be on your way. You could be charged up to 60% more than you should. Changed to Dart Charge but was assured that we could still use the Tags for any hired vehicles we were using. Furthermore by reading some information normally people are warned if they pay to late (after 14 days) which I never got. To show how easy this is, a fake site has already been built by digital marketing expert Richard Summers. Telephone 0330 460 5297 (local rate) to pay using our automated payment line or Contact Centre. Im about to do mine. If you're complaining by post: Customer Services Manager, Dart Charge Customer Services, PO Box 842, Leeds, LS1 9QF I havent received anything through the post about a fine or request to pay the charge. The result? Not giving you the option to pay the normal fare when its your first time? This is the first time that I have forgotten but Im worried I may of paid too late and a letter may already be on its way to me. Any way, this EPCPLC mail was delivered to me exactly on 9 Jan 2016 I live in the North and only use the crossing once a year to go to the Channel tunnel for a holiday. They check the picture and accept the mistake immediately, blame the computer recognition system and say they will take steps to avoid repetition and then a few weeks later another PCN, and another set of costs for me to challenge them. The problem was I never saw the notification Until 16 days later as I was abroad on holiday. Whats a PCN worth now? You are not alone and as a whole batch of fines are going out at the moment, you wont be alone. Britain wake up to reality! So it isand all perfect motion is . I too have just received a penalty notice for a journey I had paid for, as I returned a few days later can I expect a second penalty notice? No way round this. Open your iPhones reminders app it is standard on the handset2. Hi, It's normally 2.50 per crossing for cars and either 3 or 6 for vans, buses and goods vehicles, depending on the number of axles - with the discount this drops to 2 for cars and 2.63 or 5.19 for other vehicles. Set an identical reminder for your homebound trip using your home postcode7. Id rather believe that it is the result of a form of beaurocratic thinking which is removed from the lives and the needs of the people. The lady told me that because my sons vehicle had a bit on the back (usually called a pickup) that he should have paid more!!!!!!! I think lawyers should step in and file a case against them. Signing up will also extend the time you have to pay from midnight the following day to seven days after using the crossing. or at least set up a payment point at the eurotunnel and ferry stations. It seems the recognition SW cannot easily distinguish 1 and I on some number plates. I am in the same boat. What I cannot understand is why people are not standing up for themselves, when there are many points of incompetence and indeed it is an unjust enrichment, for what service are they truly providing? We rent so he mayve lived here in the past but hant for the last two years what do I do!? And now Im getting penalty straight away? not just a letter C above the tunnel/bridge. This was the first time I have used the bridge with the new payment system. we can found a tollbooth open, with no barriers and no charge, only in case of some strike or dismission, They have asked I pay another 5 or they will charge me the fine of 70 if I delay (aka appeal). Poor signage , if any , I certainly didnt notice any, and poor information about changes. This whole online paying system just feels so criminal and just aimed at catching people out. This eBook is for the use of anyone anywhere in the United States and most other parts of the world at no cost and with almost no restrictions whatsoever. 42 is a lot for any hire car firm. Try this, AndroidGeobells Location ReminderAlert yourself when you reach or pass a certain location.Get it here. Anybody know where is the logic in sending paper saying about possibility of avoiding paying pcn if you will pay within 14 days if you received letter already after 14 days you should pay road users charges ? In Canterbury a couple for example were open 5am till midnight. I am extremely upset as I thought it was all sorted back in January, I cannot understand how they can fine me this amount 12 months after my crossing. So 5 months late for an offence I had no idea i had committed. Hi It is still active and should include the second one according to the slightly unclear wording on the official rules.Pay both now and you should be fine. I just got a fine for 105 for an offence 2 months a go. Oh yes, but will deprive them of millions in lost fine revenue. I know they have the correct address for me as I have just received my road tax reminder through the post. The charge applies if you use the Dartford Crossing (see the map below for its location) between 6am and 10pm on any day of the week. I phoned Dart Charge and was told that actually there was a third penalty to be issued for another day. Outright thievery! Yes, unfortunately the hire companies and leasing companies are also using this money making system to scam you. He said: Rather than directing drivers to the official payment website, the signs invite users to use Google. I used the crossing on 2nd and 14th dec and paid the 2.50 each time as requested. A couple of days later I suddenly remembered, I went straight online and paid the toll charge. MoneyNerd Limited is a free to use service, however we may receive a commission, at no cost to you, if you complete a loan, enter into a mortgage, remortgage or equity release agreement. Im too poor to take a political stand, I just what your opinion of if you think I should pay the extra 5? i.e. Penalty for failing to do so is up to 1,000. Your customer service representative told me that the PCN system is automated and that I should therefore have received it already. When will that arrive? As fine went to lease co first it is outside the 14 days for first offence.is there anything we can do please? Under my ownership, the . Its a bit sneaky, but the last time I had a fine, I paid 5 for a trial of an online solicitor called JustAnswer. I called the number to pay but was told I couldnt pay beyond 24 hours, so I would be receiving a PCN. I havent received a PCN and am worried that I will now have missed the 14 day deadline (albeit without receiving a PCN) and will be charged 70, possibly for each journey. I drove to work 5 times, that made 10 crossings. These are legally enforceable and are fines issued by local authorities for infringements on public highways. A Dart Charge PCN is just simply a 70 penalty issued to you for not paying the river. If I do receive a PCN how do I ensure that it is linked to the payment I made? I live in Ireland and hired a car from airport to travel to Kent. Need more signs as to cost of fee and how to pay. Its a bit sneaky, but last time I had a parking fine, I paid 5 for a trial to chat with an online solicitor called JustAnswer. I drove on the crossing on the 24.5.15 I didnt pay the toll and I received a PCN on 22.9.15 as it was my first offence I paid the 2.50. In short, I would relax and enjoy the fruits of your shopping trip. These figures dont appear to have been released since. Husband phoned them up and the guy basically said tough you will have to appeal it. Here we look at one such unofficial website named dartfordcrossingcharges.co.uk thats recently launched. Im not (its my wifes) so could not agree. The most significant complaint motorists have made was they made the correct payment only to get a Dart penalty charge a few weeks later. This system even by government standards is pathetic. There is no way to alter the amount so if it asked for 3 I could not have just paid 2.50. 7. I was told by DC a hire company should do the change and I was also told by hire company that DC should do so. Note, things do change and sometimes we do miss things (were only human! First and only time we made a return trip we forgot to pay. Alternatively, call 0300 300 0120 and select the option to pay a penalty charge notice. I am the registered keeper and had been given a PCN before and as a first time, I was allowed to pay just the fee for crossing. Enter the registration of your vehicle online, then you are given the option to pay for the number of crossings you have done. Stephanie Slater was working at Shipways estate agency in Great Barr when she was kidnapped and held for ransom by Michael Sams in January 1992. Received a letter today(27 Nov 2015)but have proof of payment from Feb 2015. Tried calling t have them line temporarily out of service. The amount due will be 70, but discounted to 35 provided payment is made within a strict period of 14 days from service of the PCN. I used the crossing on the 1st of Feb which i paid over the phone. I do not live near the bridge, do not need a credit. But called to ask asI found out going through the tunnel means I have to pay too (thought you only paid while going through the bridge) but the man I spoke to said I now have to wait to receive a pcn as he cant take the payment. The petrol is more expensive.. Help help help..just received a letter from Dartford this morning with a pcn of 70 or 35 within 14 days but the incident happened in july my friend was driving and his english is not very good and didnt realise he had to pay passing charge. That being said, my brother just recieved 2 PCN's for a crossing in August. . Here are the main Dartford Crossing payment methods. :(, Tommy, Shit system just like everything else dreamt up by money grabbers in government. Dear all, It seems, that I will soon receive notification of a large penalty for crossing and not paying on time. I did both the one off charge of 2.50 and the dart account of 10. Hi Gary, Yes, you should be okay as it is as you say the first offence of forgetting to pay. Can I pay now the two crossings online or I have to wait for receiving the fine? Your email address will not be published. Ive seen something about a 14 day exemption for the first time being late to pay the charge, is that true? The charge can be paid online, by phone, or at a retail location. Warning: Your session is about to expire due to inactivity. Only today 5 months later do I get a PCN for non payment. Hello Yes, there is a 14-day grace period when you get the penalty notice when you can simply pay the single crossing fee. I didnt open an account just made a one-off payment. Just like many of you I did not pay for crossing. Your stock number is shown on the top left of the birth certificate, common stock or preferred asset, either way you will have something they can draw from. This is 16 months after I crossed the bridge. Hi Thanks for your post. Traffic backed up at least 2 miles on way back as bridge was closed due to high winds, so was worried I would not get to airport in time. Forgot to pay and called them four days later and they tried to charge me 37.50..!!!!!!!!!!!!!!!!!!!!!!!!!!! The 5 we paid is just sitting on an account to be used against future crossings. During my phone call to your office today 15 August, your customer service representative confirmed that you have not taken payment for the crossing on 28 July. The supposed officer was not an officer at all, but the servant of a foreign ambassador; it was he who had dealt the first blow; he had not drawn his sword, but the other had snatched it from his side, and had run him through the body before any one could interfere; whereupon a stranger from among the crowd knocked the murderer down with his . As a foreigner who occasionally visits the UK i wasnt even aware of the new toll system until i was coincidentally tipped off right before my next visit. PS Ive also set up an account 10 for future crossings, thanks, I have tried to make a one off payment & it does not accept my 2 email addresses.saying invalid email address. You can choose to pay the fee in advance before crossing so that the system detects your payment and doesn't take further action or pay after crossing. I have just realised I forgot to pay on the 12.11.2015 :( I then heard nothing from them until now when I received a final notice of rejection stating I should have known about the charges and my fine has increased to 70. Not only did I save 50 on solicitor fees, I also won my case and didnt have to pay the 271 fine! The thing that annoys me is that we did set up a Dart Charge account online and one that would top up automatically when it got below 10. My wife and I received a fine this week for a return journey, so 70 if paid within 14 days. 2) Went to the local shop which had a Dart pay zone machine as per the website Not working . Shame on you Dartford crossing and management team. He then said no you paid on the 8th of Feb for a crossing on the 1st of feb. when i advised this was incorrect he said that the fine is for non payment on the 1st of Feb. i advised quite clearly his letter stated the 8th of Feb and i had never recieved anything regarding the 1st Feb. I understand there is the possibility of a 14 day grace period if this is the first offence, however. I wonder if there is a glitch, I have returned the pcn with copy of payment receipt so just waiting for reply. I tried to enter my car registration number on the ghastly and confusing UK gov website and it was refused. I would pay now and there is a chance youll be okay. At no time has the fact that you can no longer pay the toll at the bridge ever been advertised in the North of England, being a Southerner that now lives in tat North its just another example of the southern isolationist attitude of institutions, I just want to cross the bridge not give my live story to some busy body, I dont use cards on line and you try to find a pay point that can complete the transaction, you could just have a text premium number that you could text your registration to, how about that! Also I could find no record of our crossing. Did not pay on our 1st crossing. I put it down to road works being carried out at that time. Trademark No: UK00003340161. I would like to pay today. We were not offered the 14 day grace period neither was any allowance made for the poor signage and her language difficulties. Chiedo se possibile un rimborso e una risposta. How can we complain? No correspondence has ever been received prior to this notice of enforcement (honestly not sure if I paid or not, though think I did). This would be the worst way to earn money. The told me exactly how to appeal and win. It is often without any intention cause any inconvenience to anyone. hiya we used the Dartford crossing on the 21st February,we hadnt got a clue the system had changed,had our pound coins ready to pay and no-one at the toll booths,we didnt have a clue,we have since found out on the 15th March that we should have prepaid,can you tell us what to expect thank you. Sorry to hear that. See my post above. I would try now and wait and see. Rely on GPO getting your letter to you within 14 days and hope for 2.50 or pay 37.50 to make sure it isnt going to rack up astronomically ! We subsequently received two penalty charges. Continued non payment results in a Charge Notice increasing fine by 50%, further costs are added when debt is registered with County Court. 'The first penalty charge notice issued for any vehicle for non-payment of the charge will offer the driver an . Please, do someone of you know what can exactly happen to me