For returns and exchanges less t See Partial refund guidelines. But I certainly won't be surprised if I have to allow a return anyway. Anyway, I dont accept returns but the buyer requested a return or partial refund. Read our most popular questions and answers about handling return requests from your buyers. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. The authenticator's address will be provided to the seller in the Order details. Buyers can always submit a return request, even if your returns policy says you don't accept returns. Also this makes the process require the buyer send the item back instead of filing a claim. So let me get this straight? I waited a week and called eBay to close the request as obviously the buyer is ignoring it and my money is on hold and was told that they would step in and make a decision. Here's how: From the Select a rule dropdown, choose Send a refund automatically or Approve a refund automatically. I'm in the same boat right now, sold a $300 item that cost 50$ to ship, buyer requested return saying "doesn't fit" which doesn't make sense cause it was a Yamaha keyboard. For most purchases, buyers are refunded to their original payment method. You can ask us to step in and help if you can't agree on a resolution to the issue after 3 business days. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. the seller life. It may only be used to recoup losses when an item is returned used or damaged. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. Ebay siding with buyers 99% of the time will eventually be the death of them, I guarantee it. 2 business days after receiving the returned item. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. For example, you may have opted to automatically accept return requests. The only saving grace was eBay allowing us to call back after the fact and get our return label refunded. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. The amount he wanted back was pretty much the whole amount once I deducted shipping. It may only be used to recoup losses when an item is returned used or damaged. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. Welcome to the Returns board! When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. Authenticity Guarantee purchases are covered by eBay Money Back Guarantee as detailed in this policy, with specific requirements and/or exclusions detailed below. See the table below for guidance on issuing a partial refund. How do people alwats confuse this. Returns should be sent with tracked shipping that can be independently validated. Tip Preventing returns is about more than protecting the seller rating and feedback score. Buying on eBay is literally a licence to steal.. Ebay now excuses partial refund extortions by buyers. am I required to pay for shipping? I received two return requests this evening. View basket for details. If you're responsible for return shipping. Create an account to follow your favorite communities and start taking part in conversations. As you may already know or will find out after watching this . Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading or appraisal, Factory or vacuum seal is broken/opened but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didn't return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. I just received an email stating that PayPal has sided with the buyer and they will be issuing a refund from my account. If we're asked to step in and help, we may ask the buyer to return the item to you. First his reason for the return was, "Item not working" and now it has changed to"Item not as described". Give your rule a name and then select Save and turn on. if (document.mmm_fo) document.write ("&mmm_fo=1"); Create a list of items the rule applies to. if (!document.MAX_used) document.MAX_used = ','; All you had to do was call eBay and it was done. var m3_u = (location.protocol=='https:'? Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). My seller rating on eBay is 100% and I have had an account on eBay since 2009. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. It is possible that they hit the wrong button and did not mean to refund you immediately - but if they do contact you and tell you something like that then just ask them to send you a return shipping label. Give a full refund The buyer will receive a full refund, and they'll keep the item. Many sellers have a no returns policy, which is perfectly VALID on Ebay, b/c their category gets a lot of returns for fit, changed mind, didn't like the color, etc. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. I recently asked eBay this exact same question. If the seller (even one with a No Returns policy) demands a return, he does not have to refund until the disputed item is returned, although he may be required to pay for that return. This was my response to the claim: September 21, 2019 Note This transaction was completed on August 25, 2019. If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. '&charset='+document.characterSet : '')); If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. How to handle a return request as a seller | eBay Select. Solved: How to go about returning an item when a seller do - The Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. In some cases, we may automatically accept a return request on your behalf. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. '&charset='+document.characterSet : '')); I just sell locally to avoid all shenanigans. You can also use this option if you want to offer to let them exchange the item. I've tried sending messages, and all he says is "it doesn't work". There's very little you can do, I've sold items as 'for parts or not working' before and had them returned after the buyer had failed a repair and made the item unrepairable. Buyer Return Request for "Doesn't Fit" - What are the policies?
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